What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe Payment Integration: Missing "Customer Email Field" option in wizard

    Asked by pixelshrink on November 21, 2016 at 11:58 AM
    Hello, I'm struggling to get this to work too.  I want to send one-off payments and I don't want to create a new Stripe customer.  Stripe seems to be able to accept an email address for receipts for any payment (through the receipt_email field - https://support.stripe.com/questions/email-receipts) but Jotform doesn't seem to be sending it.  I've tried renaming the email field to receipt_email and it still doesn't work, though it is sending the custom field which appears as metadata in Stripe.com.
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    JotForm Support

    Answered by Kevin_G on November 21, 2016 at 12:25 PM

    I have tested this on my end and I can see it works fine, here is a screenshot about what I received on my end when tested my form: 

    Currently the first email address field added to the form will be taken as customer's email, if you have more than one email field in your form and want to choose which email field should be user then you will need to load the old UI, since this does not seem to be available in the new UI. 

    To load the old UI, simply add "&old" to the Form Builder link, click on the payment field settings and there you will find the option to change the customer's email field: 

    If you would like we could also forward this thread to our second level as a feature request, so the option to choose the customer's email address could be added to the new payment wizard. 

    If the email address is still not passing to the Stripe account, please share us the link to the form where you're working on, we will be glad to take a look on it. 

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    Answered by pixelshrink on November 21, 2016 at 12:51 PM

    Hi there, I want to use the default customer email address, but it's still not coming through on Stripe for me.  I'm using the old form builder.  Any other suggestions?

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    JotForm Support

    Answered by Charlie on November 21, 2016 at 02:40 PM

    Hi,

    Try logging in to this link www.jotform.com/?old. That should give you the older version of the form builder where the properties of the payment integration looks like this: 

     

    From there, that would allow you to have the email address attached to the customer details in Stripe where you can send the receipts. 

    I will also forward this to our back-end team because that "Customer Email Field" option is not available in the stable version of the form builder. We will update you on this thread as soon as this has been fixed. Apologies for the inconvenience. 

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    JotForm Developer

    Answered by omur on November 24, 2016 at 08:04 AM

    Hello Pixelshrink,

    The feature has been added to the new wizard and can be seen in action in the screenshot:

    If you have further questions, feel free to write us.

    Thank you