What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Edit submission: previously submitted data in text area fields are removed when I edit a submission

    Asked by maisonlondres on November 21, 2016 at 12:07 PM


    Dear Madam, Sir,


    I’ve got a problem with the modification of submissions in the form “FIA 17: Formulaire acheteurs (à utiliser)”. When I select a submission and click the “Edit” button, all the fields are present but some of them (where there were answers), become empty such as “How did you hear about the event”, “Title”, “Number of delegate(s)”, “Please describe the purchasing process/organisation within your company” (see the Screenshot which is in French version) and “Please describe your role within this process”. I then have to fill in those fields again in order to submit the form.


    It happened with all the submissions and with the different web browser (Internet Explorer and Google Chrome).


    Thank you in advance for your help,


    Best regards,


    Laura ANDRE


    Login: maisondelondres

  • Profile Image
    JotForm Support

    Answered by Welvin on November 21, 2016 at 01:34 PM

    I can replicate this problem in your form. I'm not sure really sure why, but there are errors in the console that might be related to the issue.

    Let me submit this thread to our developers for them to check this further. If there are updates, you should know it through this thread.

    Let us know if you have questions.

  • Profile Image

    Answered by maisonlondres on November 21, 2016 at 01:38 PM

    Hi Welvin

    Thanks for your answer.  Just to be sure : you meant "you CAN'T" I presume :)






  • Profile Image
    JotForm Support

    Answered by Welvin on November 21, 2016 at 02:10 PM

    I meant I was able to replicate the problem in your form with missing data on text area fields when on edit view. The same issue is happening when using the edit link: https://www.jotform.com/edit/355534690412973599