What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Big space in my auto-responder

    Asked by JulieLabrosse on November 21, 2016 at 02:22 PM

    Hi

    I am having a probleme with my auto-responder for this form : 2 pierrots - CONTRAT MUSICIEN.

    2 big spaces are created in it, see my sreeshots.

     

    When I clic on test my email in the edit mode the email I receive is ok 

    Page URL:
    https://2pierrots.com/index.php?cID=382

    in JotForm uploads png www
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 21, 2016 at 04:20 PM

    Hello, I cloned your form as is and tried submitting it and was able to see some empty space at the beginning and end of the Autresponder Email. The empty space isn't the same as the ones shown on your screenshot though but there's still an empty space nonetheless.

    START:

    END:

     

    So I tried deleting your Autoresponder and re-created a new one with the default template. This solved the issue and the empty spaces were gone. However, if you'd be doing the same on your end, you would have to re-setup the header you have placed prior to the Autoresponder template as shown below:

    Please give it a try and create a new Autoresponder then setup that same header on the newly created template. Kindly keep us posted if the issue persists.