What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I authenticate Google Sheets and Google Drive?

    Asked by JIT_VETeam on November 21, 2016 at 02:24 PM

    Hello!

     

    I am trying to integrate Google Sheets and Google Drive to my Jot Form  and when I click authenticate, a white screen comes up and does not do anything after that. The small screen that pops up just stays there and does not load. I am logged into my google email and I have tried to use Firefox, Google Chrome and Internet Explorer and am having the same problem on all sites. Thank you for your help!

     

    Bridgette Reynolds

    Screenshot
    authenticate Google Drive Google Sheets
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    JotForm Support

    Answered by Jan on November 21, 2016 at 04:11 PM

    We are currently not having any issues in regards to Google integrations. Here's a screen capture:

    Please try to logout from your Google account. You also need to log out from JotForm. After that, close and re-open your browser. Log in to JotForm and try integrating the Google Spreadsheet again. On the process, you will be asked to enter your Google credentials for authentication purposes.

    If it is still the same, please try using another browser again. If you have any pop-up blockers, adblock or ublock extensions, please try to disable them temporarily. Lastly, you may need to clear your browser cache.

    Let me clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    Answered by JIT_VETeam on November 21, 2016 at 07:17 PM

    Hmm, it is still not working for me. After I log into my email the screen just stays white and it never loads. I let it sit for an hour and it still did not work. I cleared my cache and turned off the pop up blockers.. Any other ideas?

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    JotForm Support

    Answered by EltonCris on November 21, 2016 at 10:09 PM

    In your screenshot, I don't see any form fields in the background. It looks like you are integrating an empty form.

    Please add fields into your form first like Full Name, Email and etc. Then follow this guide on how to integrate your form with Google Spreadsheet http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.

    Hope this helps!

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    Answered by JIT_VETeam on November 22, 2016 at 01:30 PM

    WOOPS! That was definitely the problem. It worked!! Thank you so much!

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    JotForm Support

    Answered by Jan on November 22, 2016 at 02:46 PM

    Glad to hear that Elton's solution resolved your issue. Thank you also for updating us. If you need further help, let us know.