All of a sudden my forms are showing "Invalid Refresh Token" error

  • flowgenome
    Asked on November 21, 2016 at 2:49 PM

    Hi

     

    I have this form https://form.jotform.me/61012043546443 that was embedded on our website for quite sometime now and all of a sudden it started throwing an error that says "Invalid Refresh Token"...

     

    Can you let us know why this is happening pls. Its very urgent.

     

    Thank you

    Anton

     

    Jotform Thread 994896 Screenshot
    Page URL: http://www.flowgenomeproject.com/free-flow-profile/
  • Support_Management Jotform Support
    Replied on November 21, 2016 at 5:18 PM

    Hello Anton, I did a quick test submission right on your website http://www.flowgenomeproject.com/free-flow-profile/ and managed to see the Invalid Refresh Token error:

    All of a sudden my forms are showing Invalid Refresh Token error Image 1 Screenshot 30

    I cloned your form and noticed that you have setup your Thank You page to redirect to an external link. However, the link was empty:

    All of a sudden my forms are showing Invalid Refresh Token error Image 2 Screenshot 41

    Can you enter the supposed URL on that section then give it another try? If the issue persists even after setting the external link where you want your users/respondents to be redirected to after submitting the form, please get back to us so we can have another look.

    Related guide: Setting-Up-the-Thank-You-Page