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  • Profile Image

    How can I change the contact email address in my account?

    Asked by BCEpilepsySociety on November 21, 2016 at 03:02 PM

    BC Epilepsy Society

    Our Executive Director, Lori Eisenhaur, left in September 2016. She has been replaced by Lisa Westermark. Email:

    lisa@bcepilepsy.com

     

    Please change your contact info. Thanks.

    thanks email href mailto
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 21, 2016 at 05:32 PM

    Do you have an account with us besides the one called "BCEpilepsySociety", which associated email address is "lisa@bcepilepsy.com"?

  • Profile Image

    Answered by BCEpilepsySociety on November 21, 2016 at 06:44 PM
    No, that is the only account. However your email is still going to Lori@bcepilepsy.com which is incorrect.
    Thanks.
    Lisa Westermark
    Executive Director
    BC Epilepsy Society
    2500-900 West 8th Avenue
    Vancouver BC V5Z 1E5
    604-875-6704 ext 12
    The BC Epilepsy Society empowers, educates, and supports
    British Columbians living with epilepsy.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 21, 2016 at 10:14 PM

    I have  checked your account "BCEpilepsySociety" and I can see the email address used there is  "l**a@b********y.com" and there is not a form created so could not be possible that the other email address is being used as recipient.

    However, I can see that there is an account related to the email address "L**i@b********y.com" and the username is "BCEpilepsy" this is most likely the reason why you're still receiving emails on that email address from JotForm, you will receive emails from submissions if the email address is being used as recipient.

    So if you have access to that account I would suggest you to remove that email address so you do not receive emails anymore. 

     

  • Profile Image

    Answered by BCEpilepsySociety on November 22, 2016 at 01:44 PM
    I do not have access to BCEpilepsy but am the contact now. Can you change this?
    Lisa Westermark
    Executive Director
    BC Epilepsy Society
    2500-900 West 8th Avenue
    Vancouver BC V5Z 1E5
    604-875-6704 ext 12
    The BC Epilepsy Society empowers, educates, and supports
    British Columbians living with epilepsy.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 22, 2016 at 03:20 PM

    Although the email addresses seem to be under the same domain we cannot proceed with the change on the email address used in the account "BCEpilepsy" since we will need to get the permission from the owner, it is a paid account so if you could provide us the last 4 digits of the Credit Card used to pay that subscription would be helpful so we can proceed with updating the info in that account.