What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    unable to receive email for reset the password

    Asked by Jose Cabana  on November 21, 2016 at 03:12 PM
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    JotForm Support

    Answered by Jim_R on November 21, 2016 at 05:48 PM

    Hello Jose, the email you used on this post appears to be in the Bounce List with the following reason:

    Reason(s): smtp; 552 5.2.0 7Qqs1t00W2iEg2901 - 7Qqs1t00W2iEg2901QqsjJ

    Your email is now removed from the Bounce List so you should now start receiving emails. Try resetting your password one more time by going to the LOGIN page then click the FORGOT PASSWORD link.