Cancel my account

  • Profile Image
    Vantage College 
    Asked on November 21, 2016 at 03:57 PM

    I had sent a request to cancel the account and I Still got charged

     

    From: receipts+iaro5wa5Gva7tIrvUeNR@stripe.com [mailto:receipts+iaro5wa5Gva7tIrvUeNR@stripe.com]
    Sent: Monday, November 21, 2016 2:48 PM
    To: jbranham@vantage.edu
    Subject: Your JotForm Inc receipt [#2703-8807]

    I need the money refunded back to the card and I need this service cancelled asap

     

     

  • Profile Image
    Kiran
    Answered on November 21, 2016 at 07:31 PM

    As per your request, we have canceled the Bronze monthly subscription on your account and processed the refund for the last payment. Your account is now downgraded to Free subscription. Please allow 5 to 7 business day to reflect the refund amount in your account statement. 

    Thank you!