What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel my account

    Asked by Vantage College  on November 21, 2016 at 03:57 PM

    I had sent a request to cancel the account and I Still got charged


    From: receipts+iaro5wa5Gva7tIrvUeNR@stripe.com [mailto:receipts+iaro5wa5Gva7tIrvUeNR@stripe.com]
    Sent: Monday, November 21, 2016 2:48 PM
    To: jbranham@vantage.edu
    Subject: Your JotForm Inc receipt [#2703-8807]

    I need the money refunded back to the card and I need this service cancelled asap



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    JotForm Support

    Answered by Kiran on November 21, 2016 at 07:31 PM

    As per your request, we have canceled the Bronze monthly subscription on your account and processed the refund for the last payment. Your account is now downgraded to Free subscription. Please allow 5 to 7 business day to reflect the refund amount in your account statement. 

    Thank you!