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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a number I can call???

    Asked by brassperformance on November 21, 2016 at 07:54 PM

    My forms have been down pretty much all day and I would like to speak with someone about it! I was considered phishing last night, then as of earlier today my account was good to go and I then put my forms on my website looked great! Then for the most part of today I am considered phishing again and the forms are not up on y website again! I really need to speak with someone about this asap!!!!!!!! I don't know why this keeps happening and I really can't afford for these forms to be continued to be taken down like this!!!!!!!!!!!!!

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    JotForm Support Manager

    Answered by Jeanette on November 21, 2016 at 09:10 PM

    The problem is that you made a form to catch critical information on plain text fields. Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.


    In light of this, it is a must to integrate your form with any of our Payment integrations.