Is there a number I can call???

  • brassperformance
    Asked on November 21, 2016 at 7:54 PM

    My forms have been down pretty much all day and I would like to speak with someone about it! I was considered phishing last night, then as of earlier today my account was good to go and I then put my forms on my website looked great! Then for the most part of today I am considered phishing again and the forms are not up on y website again! I really need to speak with someone about this asap!!!!!!!! I don't know why this keeps happening and I really can't afford for these forms to be continued to be taken down like this!!!!!!!!!!!!!

  • Jeanette JotForm Support
    Replied on November 21, 2016 at 9:10 PM

    The problem is that you made a form to catch critical information on plain text fields. Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

     

    In light of this, it is a must to integrate your form with any of our Payment integrations.