What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure SSL Submissions Question

    Asked by pfcgenesis on May 14, 2012 at 09:12 AM
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    Answered by AtacanC on May 14, 2012 at 09:49 AM

    First off, thanks for your kind words and interest in our services. In order to change your form into a non-secure form, you need to change the URL of your form like shown below.

    From https://secure.jotform.. or https://www.jotform..

    To http://www.jotform or http://form.jotform..

    Feel free to contact us if you have any other concerns or questions.

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    Answered by pfcgenesis on May 17, 2012 at 11:16 PM

    Hi,

    We did change the URL to the non-secure version. However, one of our team members just submitted a JotForm, and we received the following email:

     

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 

     

    Any ideas on what we can do? We can't figure out why it's still using SSL submissions. Would it be possible to reset the SSL count so that the free submissions will still go through? Thanks again.

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    Answered by pfcgenesis on May 17, 2012 at 11:18 PM
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    JotForm Support

    Answered by jonathan on May 18, 2012 at 12:00 AM

    @pfcgenesis

    I reset your SSL submission to for now. This removes the downgrade message.

    Please be inform that we only do this one time. Your quota should reset again on the next month. 

    To avoid getting red message(overlimit), please try not to use SSL submission anymore until the quota reset.

    If you decide there is a need for the SSL submissions and they will always exceed the FREE limits, you may try upgrading the subscription also.

    Thank you for considering our service. Inform us if you have oher inquiry.

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    Answered by pfcgenesis on May 18, 2012 at 12:02 AM

    Thank Jonathan. My question is... how can I make it so that our form does not use the SSL submission feature? We want it to be a non-secure non-SSL submission. I tried following the directions that AtacanC left above (with the new link), but it still continues to do so. Any ideas?

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    JotForm Support

    Answered by jonathan on May 18, 2012 at 12:16 AM

    I will expand more what AtacanC had previously stated.

    The form submissions become secure and will count on your SSL quota if the URL used for the form is the secure protocol.

    This is the secure protocol

    https://www.jotform.com/12345###  or https://secure.jotform.com/12345###  (please note the https)

    This is NOT the secure protocol

    http://www.jotform.com/12345### (note the http)

    (12345### is the form ID# which you can see when you embed a form)

     

    Secure protocol form when submitted will count to your SSL submission. 

    None-secure protocol form will only count to the regular submissions.

     

    When you are getting the embed code for the form. Do Not tick the 'secure form' checkbox.

    This is a sample of a secure embed

    <iframe allowtransparency="true" src="https://www.jotform.com/form/12191041312" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no">
    </iframe>

    Check your form it is having these URL 'https' -- change it then.

    Hope this provided the clarification on your inquiry. Please inform us you are if still having the issue.

    Thanks.

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    Answered by pfcgenesis on May 21, 2012 at 09:30 AM

    Hi,

    Thanks again for your patience in helping us through this. It's greatly appreciated.

    Anyways, this is what we have right now in our embed. It looks to me as if we're not using the secure SSL version, but it keeps pinging us for using it. Thoughts?

     

    Inline image 1

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    JotForm Support

    Answered by Goldo on May 21, 2012 at 03:46 PM

    We are not able to see the attached image. If it's fine to ask, please provide us your website url from where the form is embedded so that we can have a look.

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    Answered by pfcgenesis on May 21, 2012 at 03:47 PM

    Sure. No problem.

    http://pfc.us/purchases/

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    JotForm Support

    Answered by Goldo on May 21, 2012 at 03:52 PM

    Just checked it and you are using the nonsecure form. I filled out the form and it didn't increase the SSL count, so you are fine. 

    Let me know if you still have issues.

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    Answered by pfcgenesis on May 21, 2012 at 03:54 PM

    Great. I just got the following email. Is that okay?

     

    Dear pfcgenesis, 

    We would like to inform you that your JotForm account has already reached 10 SSL submissions per month this month. Free accounts are limited to 10 SSL submissions per month. Your forms will be automatically disabled once you reach your allocated quota. 

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: 
    http://www.jotform.com/upgrade?username=pfcgenesis

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

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    JotForm Support

    Answered by Goldo on May 21, 2012 at 04:01 PM

    You should not be receiving that notification as your below the quota. I have cleared your form caches and hope that helps.

    I filled out the form once again, let me know if you are still receiving that email.