Forms not be forwarded to our email account.

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    GSDR
    Asked on November 21, 2016 at 10:29 PM

    Hello, Our forms are not be forwarded to our email accounts, it seems to be a problem every Monday for the past 3 weeks that they are getting stuck on the jot form side. 

     

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    Chriistian
    Answered on November 22, 2016 at 12:07 AM

    It appears that your email address was added to the bounce list, which is why you were not receiving the notifications. However, I also see that it has already been removed from the bounce list, and the notifications are now being sent correctly. You can also check this on your end by following this guide: How to View All Your Form Email History

    To prevent further bouncing related issues, you may follow this guide: How to Prevent Email Bouncing Related Issues. If you have SMTP credentials, you may also try setting your own email as the sender email so your email service provider doesn't block the emails. Here's How to Setup SMTP for a Form

    Regards