What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving the form submission notification.

    Asked by semillacultural on November 21, 2016 at 11:03 PM

    When i fill out the test form, the email filling out the form receives the confirmation email, but there is no notification email being sent to the originator email on the form.


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    JotForm Support

    Answered by Chriistian on November 22, 2016 at 12:29 AM

    I checked your email history and it looks like the email notifications are being sent successfully. You can also check this on your account with the help of this guide: How to view all your form Email History

    Please check your spam box to see if the emails were sent there. If they are, you can mark them as Not Spam to resolve the issue. I would also suggest adding noreply@jotform.com to your trusted senders list.

    If the issue persists, please let us know.
    Thank you.