I am not receiving the form submission notification.

  • Profile Image
    Asked on November 21, 2016 at 11:03 PM

    When i fill out the test form, the email filling out the form receives the confirmation email, but there is no notification email being sent to the originator email on the form.


  • Profile Image
    Answered on November 22, 2016 at 12:29 AM

    I checked your email history and it looks like the email notifications are being sent successfully. You can also check this on your account with the help of this guide: How to view all your form Email History

    Please check your spam box to see if the emails were sent there. If they are, you can mark them as Not Spam to resolve the issue. I would also suggest adding noreply@jotform.com to your trusted senders list.

    If the issue persists, please let us know.
    Thank you.