What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrade Account

    Asked by MOPS on May 14, 2012 at 11:03 AM


    I know to downgrade my account I need to access the Plimus site, but it is saying my email address is invalid even though I'm sure it is the one I used to sign up with.  I am looking to go from Premium to Free.

    Could you downgrade my account for me? I need to downgrade asap as I am about to/have just passed into my next billing cycle.


  • Profile Image
    JotForm Support

    Answered by Goldo on May 14, 2012 at 11:26 AM

    Your subscription has been canceled as requested. Account will stay Premium until May 17, 2012 and will then be reverted back to a Free account.

    Feel free to re-subscribe at any time.