What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect Form Submission Counter

    Asked by ccsandc on November 22, 2016 at 04:53 AM

    Our form submission counter is reading 324 since the subscription renewal on the 16th November. I have added up the submissions to make a total of 40.

    Is the counting mechanism failing?

    counter submission counter incorrect form Submissions subscription renewal
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    JotForm Support

    Answered by Boris on November 22, 2016 at 05:00 AM

    The submission counters for all accounts start on the first day of a month, regardless of when you've upgraded your subscription or if your account is on the free plan. The counters always reset on the first day of a month.

    As your account had received 324 submissions since the start of the month, that is the number that your account shows at this time.

    Please let us know if you need any further clarifications or assistance.