Incorrect Form Submission Counter

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    ccsandc
    Asked on November 22, 2016 at 04:53 AM

    Our form submission counter is reading 324 since the subscription renewal on the 16th November. I have added up the submissions to make a total of 40.

    Is the counting mechanism failing?

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    Boris
    Answered on November 22, 2016 at 05:00 AM

    The submission counters for all accounts start on the first day of a month, regardless of when you've upgraded your subscription or if your account is on the free plan. The counters always reset on the first day of a month.

    As your account had received 324 submissions since the start of the month, that is the number that your account shows at this time.

    Please let us know if you need any further clarifications or assistance.