What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error after form submission

    Asked by wahchan on November 22, 2016 at 05:50 AM

    The page with error message "This page cannot be accessed now" appeared right after the form submission. Please rectify. Thanks.

    Page URL:
    http://xmasyec2016.wahchan.com.my

    Screenshot
    after JotForm uploads jpg message
  • Profile Image
    JotForm Support

    Answered by emily on November 22, 2016 at 06:18 AM

    I cloned your form and tested on my side. I sent submissions to the form from my mobile device from both Safari and Google Chrome browsers. I could not replicate the same problem.

    I also sent a test submission to your form. Everything worked fine. This may be a temporary issue.

    Please try again and if the problem still persists, could you provide us the information about the browser you are using? 

    Thanks.

  • Profile Image

    Answered by wahchan on November 24, 2016 at 05:19 AM

    Hi Emily, the same problem happened again on iPhone with Safari browser.

    Is this due to Jotform's SSL submission problem?

    Note: my site is HTTP without SSL.

  • Profile Image
    JotForm Support

    Answered by olivia on November 24, 2016 at 06:26 AM

    Hi,

    I have checked your form and sent you some test submissions.

    I also tried on different browsers (Safari, Chrome and Firefox). I didn't replicate your issue on computer.

    I also tried to submit your form on mobile (Android and iOS) and I didn't replicate your issue on mobile devices, too.

     

    Could you please clear your browser caches and also form caches and retry? If your issue persist, please feel free to let us know.

    I'll be awaiting for your reply.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by olivia on November 24, 2016 at 07:34 AM

    Hi,

    I have made more investigation on your form and search your "Error Message" about security that you get in mobile. 

    First of all, all of our form URLs, embed links etc are secured by default. Please move your form to a secure website, too. This conflict may cause this problem but please note that I didn't replicate your issue during my test submissions.

    Another suggestion is to change your "Send Post Data" settings as "No" in Preferences>Advanced.

     

    Could you please share the version of operating system and version of your mobile device?

    I'll be awaiting for your reply.

    Thank you.