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    Why can sub-user not see submissions of shared forms?

    Asked by AcerICC on November 22, 2016 at 06:35 AM



    I think this is my reference: 1479813973  

    I asked a question about sub-user and received a reply from Olivia but it hasn't solved my problem....

    I am a sub-user and I cannot see all the information that my parent can on our forms: for instance, I cannot see the names, age etc. of people who have filled out our forms.

    Please see the attached image and advise how my parent can grant me access to these information.


    Many thanks,




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    JotForm Support

    Answered by olivia on November 22, 2016 at 07:10 AM


    Thank you for your additional information and screenshots about your issue.

    This is most probably happening because your parent-user has not enabled the "Europe Datacenter" option. Have a look at the following image:


    Please ask your parent-user to transfer his data to EU. After that, try again to see submissions on your side.

    In addition, please have a look at this link if you need more details about how to transfer data to EU: eu-safe-forms/

    If your issue persists or you need any further assistance, please feel free to let us know.

    Thank you.