What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can sub-user not see submissions of shared forms?

    Asked by AcerICC on November 22, 2016 at 06:35 AM

    Hi,

     

    I think this is my reference: 1479813973  

    I asked a question about sub-user and received a reply from Olivia but it hasn't solved my problem....

    I am a sub-user and I cannot see all the information that my parent can on our forms: for instance, I cannot see the names, age etc. of people who have filled out our forms.

    Please see the attached image and advise how my parent can grant me access to these information.

     

    Many thanks,

     

    Acer

     

    Screenshot
  • Profile Image
    JotForm Support

    Answered by olivia on November 22, 2016 at 07:10 AM

    Hi,

    Thank you for your additional information and screenshots about your issue.

    This is most probably happening because your parent-user has not enabled the "Europe Datacenter" option. Have a look at the following image:

     

    Please ask your parent-user to transfer his data to EU. After that, try again to see submissions on your side.

    In addition, please have a look at this link if you need more details about how to transfer data to EU: eu-safe-forms/

    If your issue persists or you need any further assistance, please feel free to let us know.

    Thank you.