Recieve email from clients email adress after submiting form. Change sender email from default to client's.

  • Profile Image
    Asked on November 22, 2016 at 09:07 AM

    Hi JotForm. 

    Great work with new form builder! 

    I have a general question if it is possible to set up autoresponder email to be sent like from client's email adress (sender email is set up to our default email adress) after he fills up the form. We are able to recieve emails after submiting form but from our email adress. But we have integrated third party CMS which downloading emails from Gmail and sort them to clients email adresses. 



  • Profile Image
    Answered on November 22, 2016 at 09:41 AM

    Hi there,

    If you mean you want to receive an email when a client submits and you want the sender address to be the client's email address, that is not possible. For security reasons and email trust concerns, sender email address cannot be simply modified (unless SMTP settings and verifications of the email address are provided). You can, however, set the Reply-To Email of a Notification Email to your client's address. Please see below.


    If you want to set your own email address as the sender of your Autoresponder Email, you can do so by following this guide: How to Add a Custom Sender Address to an Email Alert


    Let us know if you need further assistance.