Not receiving email notification after form is successfully submitted

  • Pappy
    Asked on November 22, 2016 at 9:27 AM

    I have had some register using my form but I get no email telling me that they have registered.

  • Mike_G JotForm Support
    Replied on November 22, 2016 at 10:49 AM

    I see that you've posted similar threads in the support forum regarding this.

    https://www.jotform.com/answers/994965-email-not-sent#1

    https://www.jotform.com/answers/994765-Email-notification-not-working#1

    Is the issue still occurring or the issue was fixed but it just happened again?

    I have checked your account and I see that the only form in it has 3 successful submissions. The email notification of those submissions were all successfully sent to the email address associated with your account.

    You will be able to view the information in your account's history page.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I would suggest you make an actual test submission to your form. Fill it up and submit it.

    If you have any other questions regarding this, please let us know.

    Thank you.

  • Pappy
    Replied on November 23, 2016 at 12:44 PM
    I think it is working now so Thank You for your support on this.
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