What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification after form is successfully submitted

    Asked by Pappy on November 22, 2016 at 09:27 AM

    I have had some register using my form but I get no email telling me that they have registered.

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    JotForm Support

    Answered by Mike_G on November 22, 2016 at 10:49 AM

    I see that you've posted similar threads in the support forum regarding this.



    Is the issue still occurring or the issue was fixed but it just happened again?

    I have checked your account and I see that the only form in it has 3 successful submissions. The email notification of those submissions were all successfully sent to the email address associated with your account.

    You will be able to view the information in your account's history page.


    I would suggest you make an actual test submission to your form. Fill it up and submit it.

    If you have any other questions regarding this, please let us know.

    Thank you.

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    Answered by Pappy on November 23, 2016 at 12:44 PM
    I think it is working now so Thank You for your support on this.