What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi again, When I create my form page on wordpress, I encounter an important problem. I can not go down the page, the scroll bar remains inactive. What

    Asked by PKGFOODANDCO on November 22, 2016 at 10:48 AM
    Hi again,
    When I create my form page on wordpress, I encounter an important problem.
    I can not go down the page, the scroll bar remains inactive. What is the
    solution ?
    Thanks, best regards
    ...
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    JotForm Support

    Answered by Kevin_G on November 22, 2016 at 12:20 PM

    Does this happen only when the JotForm is embedded? 

    If so, then I would suggest you to check the web console in order to find if there're errors, this seems to be a conflict between the form's code and the code in your website.

    These keyboard shortcuts will help you to get the web console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    You could also re-embed your form using the iFrame code, this guide will help you to get it: Getting-the-form-iFrame-code

    If the problem still persists, then you could also provide us the link to the webpage where you have embedded your form, we will be glad to check it and help you to find why this happens.