What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    New product doesn't show up on form

    Asked by katieschneiderphotos on November 22, 2016 at 10:54 AM

    I just added a new product to the product list. It shows up in the preview, but it doesn't show up on the live form.

    Page URL:
    https://form.jotform.com/52958411172153

    product up preview product list shows
  • Profile Image

    Answered by katieschneiderphotos on November 22, 2016 at 11:02 AM

    The new product is showing up on the form now. Looks like it needed about 5 minutes to refresh on the back end.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 22, 2016 at 12:45 PM

    Hello katieschneiderphotos,

    It could be a temporary replication issue. Changes made to form are displayed instantly.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!