What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do I automatically receive an email upon submission with the answers to the form, even if I have two payment choices?

    Asked by dejamour on May 14, 2012 at 01:40 PM

    I am not receiving form information. Can you help me?

    My form has two payment choices. Obviously I need to receive the form info no matter what their choice is, but I am not receiving this info. Can you help me?


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    Answered by AtacanC on May 14, 2012 at 02:24 PM

    As long as your customer / visitor hits the submit button, you will receive an email notification. As i can see you are also using PayPal as a payment option. If your visitor completes the payment via PayPal, you will receive an email. Until then it will remain as an incomplete payment under your form submissions. But i have also cloned your form and made test submissions. I was able to receive email notifications. May i suggest you to change the Sender E-Mail (Votre adresse e-mail) to noreply@jotform.com and whitelist JotMail's Ip Addresses, if you don't receive a notification email to your recipient address?

    If this still doesn't work, please do let us know.