Do I automatically receive an email upon submission with the answers to the form, even if I have two payment choices?

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    dejamour
    Asked on May 14, 2012 at 01:40 PM

    I am not receiving form information. Can you help me?

    My form has two payment choices. Obviously I need to receive the form info no matter what their choice is, but I am not receiving this info. Can you help me?

    Thanks!

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    AtacanC
    Answered on May 14, 2012 at 02:24 PM

    As long as your customer / visitor hits the submit button, you will receive an email notification. As i can see you are also using PayPal as a payment option. If your visitor completes the payment via PayPal, you will receive an email. Until then it will remain as an incomplete payment under your form submissions. But i have also cloned your form and made test submissions. I was able to receive email notifications. May i suggest you to change the Sender E-Mail (Votre adresse e-mail) to noreply@jotform.com and whitelist JotMail's Ip Addresses, if you don't receive a notification email to your recipient address?

    If this still doesn't work, please do let us know.