What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to upate my payment but dont have ANY login credentials because my web was being managed by a third party

    Asked by Sam Craven  on November 22, 2016 at 11:48 AM

    I need someone to call me asap so i can update my payment method because i do not have log in credentials since my web was being managed by a third party.



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    JotForm Support

    Answered by Kiran on November 22, 2016 at 01:28 PM

    I see that your account sennahomes is registered using an email address se*****25@g***.com. I see that your account is currently holding Free subscription plan and it is required to upgrade to a paid subscription plan.

    If you do not have the password, you may reset it from the login screen so that the password reset link sent to the registered email address.

    Hope this information helps!