- SFDCERTAsked on November 22, 2016 at 11:49 AM
We CONTINUALLY get emails from other companies and groups to our email account. HOW is our email address getting into their forms?
We have posted on this forum MANY, MANY times, and no-one is able to fix this.
JotForm - seriously, this is ridiculous. There HAS to be a way to strip email addresses when someone copies one of our forms...I refuse to believe you cannot build that into the process. You KNOW where the email addresses are in the code (...seriously, you can't have it search for "@"?!?!) and it's easy to strip that value out when someone clones one of our forms.
STOP BEING LAZY and causing the form creator to have to deal with angry people who are submitting a form thinking it's going to someone else...STOP making those who submit a form and can't get a resolution...STOP allowing people who copy someone elses form to publish it with incorrect information - causing both them and their customers grief.
THIS IS GETTING OUT OF HAND.
- JotForm SupportWelvinAnswered on November 22, 2016 at 01:48 PM
Please accept our sincere apologies for this problem.
You have this form in the Form Template Gallery: https://www.jotform.com/form-templates/uniform-order-form. The form is already deleted in your account as far as I could see it, but the form is still live in the form template gallery. It looks like the form is saved somewhere even though you have deleted that from your account, but I couldn't find it. The form is cloned 3, 645 times.
Note: You can view your list of shared forms using this URL: https://www.jotform.com/form-templates/user/SFDCERT.
When cloning a form, private information such as the email address in the notifiers are automatically replaced with one's primary email. The bug is probably related to the deleted form which is still showing up in the gallery and when cloned, your information is also saved.
We can search for your email address in our system using a wildcard, but that won't help us remove your email address in all forms found in our system. I searched for it, the form has 100 or so copies. This may need a script which only our developers can do.
I'm forwarding this matter to our developers for them to investigate further. We'll let you know as soon as we have it fixed.
Again, our apologies and thank you for creating a new report.