What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Heading properties unable to close and save

    Asked by craigcraig747 on November 22, 2016 at 12:30 PM


    I have problem with the Heading wizard, one it has been edited, you click save changes, and then click the X to close the form, and it won’t close, tried through both Internet explorer and Firefox.


    It only seems to be the wizard in the header, rest of wizards on the form seem to be OK.

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 22, 2016 at 02:37 PM

    Sorry for the inconvenience. I cloned your form and I was able to replicate the issue. I can't close the Heading properties or even save the changes I made.

    I also created a new form to test it out and I wasn't able to close it either. I will escalate this issue to our developers and update you once it is fixed. 

    Thank you for understanding.

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 22, 2016 at 03:41 PM

    I was now able to save and exit the heading properties. Please try it again and let us know how it goes.

    Thanks you.