What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting emails from SMTP sender

    Asked by corrieredellapiana on November 22, 2016 at 12:47 PM

    I set the receive email and none of this is being received correctly. the module does not send emails.

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    JotForm Support

    Answered by Mike on November 22, 2016 at 02:34 PM

    There is an issue with your SMTP sender on form. The IMAP with 993 port is usually used to receive emails, but you need to send them. Please confirm the settings with your email provider.

    Related guide:

    How to Edit/Delete Sender Emails on SMTP Settings

    Thank you.