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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder Not working

    Asked by roggegolf on November 22, 2016 at 01:22 PM

    For my form https://www.jotform.com//?formID=61993923789174 I have been trying to get an autoresponder email to work and it will not send. I get notification emails but the autoresponder does not send. I've read a few other threads and tried to delete my email field and reinstate it and it still does not work. I understand my form is encrypted and the encrypted fields will not show up, but the entire email does not send period. 

     

    Thanks for your help

    Emails JotForm autoresponder email does not work
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    JotForm Support

    Answered by BJoanna on November 22, 2016 at 03:01 PM

    Please note that Autoresponder email will not work if the form is encrypted, because only you have private key to decript the data and your users do not have it. 

    More about encrypted form you can find inside of this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    Unfortunately there is no way to send email to your users once they submit your form. You can created Custom Thank you page to inform them that you received their submission or you can turn of encrypted option.

    Hope this will help. Let us know if you need further assistance.