What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are disabled

    Asked by apphme on November 22, 2016 at 01:27 PM

    Olá, meu formulario parou o funcionamento de repente,  o que poderia ter causado?

     

    https://form.jotformz.com/62646831292662 

    ol jotformz
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    JotForm Support

    Answered by Jan on November 22, 2016 at 03:07 PM

    Your account is currently suspended. I checked your form and I can see 2 forms that violates our terms of use. The forms are asking for a PIN code and a password.

    We need to delete the guilty forms or guilty fields so that we can re-activate your account.

    Let us know if that is okay with you so that we can proceed. We'll wait for your confirmation. Thank you.

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    Answered by apphme on November 22, 2016 at 03:15 PM
    Could check again? I altered the requestedIn this form https://form.jotformz.com/63265244657663 I did not find what is violating the rules

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    poderia verificar novamente? alterei o solicitadoneste formulario https://form.jotformz.com/63265244657663 não encontrei o que esta violando as regras

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    Answered by apphme on November 22, 2016 at 03:18 PM
    PIN is only a form of validation to filter people who will
    O PIN é somente uma forma de validação para filtrar as pessoas que irão responder o formulario
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    JotForm Support

    Answered by Jan on November 22, 2016 at 04:50 PM

    Unfortunately, our phishing detector tool suspends users who has a "Password" text or field in the form. You cannot use the word or text "Password, pin, login, code, expiration code etc." here in JotForm.

    We can only activate your account if you allow us to delete the "password" texts in your form. We'll wait for your reply. Thank you.

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    Answered by apphme on November 22, 2016 at 05:29 PM
    Please proceed with the exclusion. And re-activate my form
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    Answered by apphme on November 22, 2016 at 05:32 PM

    https://form.jotformz.com/63265244657663

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    JotForm Support

    Answered by Kevin_G on November 22, 2016 at 09:52 PM

    I have removed the password fields from your form in order to reactivate your account, please also read our terms so you can know what you can and cannot ask in your form: http://www.jotform.com/terms/ 

    If you have any question, please let us know.