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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails stopped sending!

    Asked by coolchoir on November 22, 2016 at 01:49 PM

    Hi

    i have several forms and the emails have stopped being sent to me when they are completed. I changed nothing and they were working fine before, just suddenly stopped. I have been into the forms whose emails I require notifications from and checked the emails are setup correctly and they are. When I tried to send a test email i don't receive it either.

    Can you help please?

     

    Thanks

     

     

    Emails emails stopped checked thanks and
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 22, 2016 at 03:28 PM

    I have checked and email address of your account is in the bounce list. Because of that email Notifications failed to be sent to your email address. Our system gave following result:

    info@coolchoir.com is IN the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: connect to

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.