What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I turned off the encryption option but the form is still encrypted.. What's wrong?

    Asked by kasey78 on November 22, 2016 at 06:02 PM

    included a screen shot..

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    JotForm Support

    Answered by Chriistian on November 22, 2016 at 11:05 PM

    It looks like you have currently disabled the form.

    It may be possible that the encrypted details seen in your screenshot were previously cached by your browser. And as such, these data were loaded when you opened the form even when the encryption was disabled. You can clear the form cache and browser cache to refresh the form and display the proper data.

    Please let us know if the issue persists.