I turned off the encryption option but the form is still encrypted.. What's wrong?

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    Asked on November 22, 2016 at 06:02 PM

    included a screen shot..

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    Answered on November 22, 2016 at 11:05 PM

    It looks like you have currently disabled the form.

    It may be possible that the encrypted details seen in your screenshot were previously cached by your browser. And as such, these data were loaded when you opened the form even when the encryption was disabled. You can clear the form cache and browser cache to refresh the form and display the proper data.

    Please let us know if the issue persists.