What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Any update for the ticket opened for the thread #995006

    Asked by theoperative on November 22, 2016 at 11:02 PM

    Hi there,

    I wrote yesterday advising that the hover-text (handy hints) in my form are appearing with code/breaks between the words. I was contacted by BJoanna who said:

    "It seems that line breaks are shown as break tags <br/>. I will escalate this issue to our dvelopers and we will inform you via this thread once this issue is resolved."

    I still has not been rectified and it is urgent as the application call-out was launched yesterday and applicants are already starting to read through the form. 


    This issue appears in every single question on the form.

    Can you please advise when this will be fixed? Thank you


    Page URL:

  • Profile Image
    JotForm Support

    Answered by emily on November 23, 2016 at 03:38 AM


    We are sorry for the problem you are having.

    There is an open ticket about this issue and our developers are working on it. However, I am notifying our development team about the urgency of this problem.

    You will be notified from the thread below when the issue is solved.