Any update for the ticket opened for the thread #995006

  • Profile Image
    theoperative
    Asked on November 22, 2016 at 11:02 PM

    Hi there,

    I wrote yesterday advising that the hover-text (handy hints) in my form are appearing with code/breaks between the words. I was contacted by BJoanna who said:

    "It seems that line breaks are shown as break tags <br/>. I will escalate this issue to our dvelopers and we will inform you via this thread once this issue is resolved."

    I still has not been rectified and it is urgent as the application call-out was launched yesterday and applicants are already starting to read through the form. 

     

    This issue appears in every single question on the form.

    Can you please advise when this will be fixed? Thank you

    Kelly

  • Profile Image
    emily
    Answered on November 23, 2016 at 03:38 AM

    Hi,

    We are sorry for the problem you are having.

    There is an open ticket about this issue and our developers are working on it. However, I am notifying our development team about the urgency of this problem.

    You will be notified from the thread below when the issue is solved.

    https://www.jotform.com/answers/995006-Hover-Text-Line-breaks-are-displaying-as-HTML-tags#1 

    Thanks.