- janisleaAsked on November 23, 2016 at 12:01 AM
- JotForm SupportcandyAnswered on November 23, 2016 at 02:15 AM
As I have checked, your account email address firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address email@example.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check, if you need more assistance do not hesitate to contact us.
- joelhewattAnswered on July 07, 2017 at 06:18 PM
Hi there, I am having similar issues with an SBCGlobal.net email account.
These emails were coming through just fine to other accounts (gmail, etc.) but not the SBCGlobal.net one. The email address was on the bounce list, I removed it, but did some more checks and still emails did not come through.
I have since changed the sender email from firstname.lastname@example.org to being our main account email using SMTP and it seems to be coming through ok.
The email address giving us issues is email@example.com. It seems that jotform emails do not come through, either to the regular inbox or to the junk folder.
Any thoughts on what is going wrong here?
This is our form: https://form.jotform.us/33025931181144