JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
not receiving notificationsAsked by janislea on November 23, 2016 at 12:01 AM
This is the second time I've reached out to you. I am having a meeting and people have signed up and submitted their forms but I have not received them.
They should be going to email@example.com
As I have checked, your account email address firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address email@example.com. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please check, if you need more assistance do not hesitate to contact us.