What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not always uploading image

    Asked by uberdoodle on November 23, 2016 at 02:41 AM

    Hi. When the form is submitted it is not always sending the uploaded image. It shows on the page that the image has been uploaded, but once submitted the image isn't always there. What is happening?

    Page URL:
    http://thecustommodelcompany.com/the-custom-model-company---quote-form<br/>.html

    Screenshot
    shows form is submitted the form what is
  • Profile Image
    JotForm Support

    Answered by Boris on November 23, 2016 at 05:11 AM

    I noticed that the Upload Image Files field of your form is not currently set as required, which means that the form can be submitted without a successfully uploaded file. If you want to ensure your form requires a successful file upload in order to be submitted, please mark this upload field as required:

    Additionally, I would recommend embedding your form to your website with our iFrame embed method instead of the script embed method you are using now. The iFrame embed method prevents most kinds of scripting conflicts between your website and the form, and therefore allows for a more reliable file upload. Please see the following guide:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Please try it out, and let us know should you need any assistance after that.