Jotform not working

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    Clint Paraday
    Asked on May 14, 2012 at 04:13 PM

     We have your form on our website and it is not forwarding to our email this last week....  What is my account info for here if i need to make a new one?

    do you have a help phone number?

  • Profile Image
    Goldo
    Answered on May 14, 2012 at 04:39 PM

    Your email server rejected our emails because of the reason "Domain isn't in my list of allowed rcpthosts".

    Please contact your email provider about the problem and they should be able to sort it.

    Whitelisting the following Jotform IPs should also help.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56