Recipient email function doesn't recognise a change of email address

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    adam.barker
    Asked on November 23, 2016 at 04:12 AM

    Hi - I have made a change to the recipient email address, both for Notification and Acknowledgement, but the system does not appear to recognise this.  So when I send test emails they still just come to me when they should now be going to a group address.  The old address was adam.barker@itv.com, the new recipient address should be: itvpensions-projects@itv.com

    I have saved the changes and even closed down the session (and Chrome) and restarted to see if the changes needed generating in any way.  I made the changes yesterday.

    I've attached a screen shot to show the change and confirmation message showing where the test email has been sent.

    Thanks

    Adam

  • Profile Image
    Boris
    Answered on November 23, 2016 at 05:47 AM

    Please note that the Test Email function will always send emails only to your account's default (registered) email address. In order to send out emails to the recipients that are listed in your notification, you should make an actual form submission instead.

    Please see the following guide for more details:

    https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    Let us know should you need any further assistance.