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  • Profile Image

    Preview is correct but not the published form?

    Asked by rogero on November 23, 2016 at 05:12 AM

    Hi,

    I have sone some changes to my form and it all looks fine when I do a preview of the form. I then do bublish and copy the link. When I then use the link to the form some of the updates are not there? Why is that?

     

    Here is a link to my form: https://form.jotformeu.com/rogero/WorkSubmissionClient

    It is the filed "Your cost account or refernce" that should be hidden (whic is in the preview. It is also a link to a pdf that I have updated, it now works in preview but not in the published form.

     I just discoverd that when I access me form using "More" "View form" it works and I gewt this link to the form: https://eu.jotform.com/rogero/WorkSubmissionClient

    When I do "Edit" "Publisf form I get a different link: https://form.jotformeu.com/rogero/WorkSubmissionClient and it doesn't have the last changes

    Thanks,

    Roger

    preview correct published form Published
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    JotForm Support

    Answered by Boris on November 23, 2016 at 06:02 AM

    I have checked both of the links you have shared, and they are showing the same form now. It sounds like the previous version of your form might have been cached, so when that happens you can try clearing your form caches:

    https://www.jotform.com/help/229-how-to-clear-your-form-cache

    Your forms do appear to be fine and correctly updated at the moment, so please let us know should you still be experiencing any troubles from your end. Thank you.