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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform will not allow me to downgrade my account

    Asked by CatalystShawn on May 14, 2012 at 05:20 PM

    when i click "downgrade" it asks if i'm sure, then i click ok and it takes me to paypal...i want to downgrade before tomorrow, which is when i will get charded the premium rate.

    please let me know what to do


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    Answered by jeanettebmz on May 14, 2012 at 05:45 PM

    You would need to follow these steps once you reach the Paypal page:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But
    your account will stay Premium until the time you have paid for


    Thank you for choosing Jotform!

    Best regards.