Jotform will not allow me to downgrade my account

  • Profile Image
    CatalystShawn
    Asked on May 14, 2012 at 05:20 PM

    when i click "downgrade" it asks if i'm sure, then i click ok and it takes me to paypal...i want to downgrade before tomorrow, which is when i will get charded the premium rate.

    please let me know what to do

    Shawn

  • Profile Image
    jeanettebmz
    Answered on May 14, 2012 at 05:45 PM

    You would need to follow these steps once you reach the Paypal page:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But
    your account will stay Premium until the time you have paid for
    expires.

     

    Thank you for choosing Jotform!

    Best regards.

    Jeanette