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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File uploads: Upload files are downloading as zip files

    Asked by welshjs on November 23, 2016 at 09:47 AM

    Attachments are downloading as zip files which seem to contain a bunch of folders containing xml files. 

    Pdfs seem to download ok.

    Page URL:
    Any

    downloading zip files xml a
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    JotForm Support

    Answered by Kiran on November 23, 2016 at 10:27 AM

    We are sorry for the inconvenience this may have caused. I am able to replicate the issue at our end. We have notified our backend team with the issue. Once we have any update in this regard, you'll be posted here.

    Thank you! 

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    JotForm Support

    Answered by Kiran on November 23, 2016 at 10:42 AM

    The issue seems to be happening with Google Chrome. Could you try downloading the files using a different browser and let us know if the issue still persists? We will be happy to assist you further. 

    Thank you! 

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    JotForm Support

    Answered by Kiran on November 23, 2016 at 10:57 AM

    This should be fixed by now. Please reopen the form submissions page and then try downloading the files. Let us know if the issue still persists. We will be happy to assist you further. 

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    Answered by welshjs on November 23, 2016 at 11:31 AM

    Thanks yes it seems to work in Firefox and once I re-opened in Chrome it worked!

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    JotForm Support

    Answered by ashwin_d on November 23, 2016 at 12:46 PM

    Hello welshjs,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. Do get back to us if the issue persists.

    Thank you!