What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem deleting old submissions

    Asked by LegacySolarCoop on November 23, 2016 at 10:39 AM

    I am finally going "live" with my forms and I want to delete all my previous test submissions. But when I try, whether by bulk or an individual submission I receive the following error message.


    Failed to set exception option


    What does that mean? What should I do?

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    JotForm Support

    Answered by Kiran on November 23, 2016 at 12:13 PM

    I have tried deleting some submissions from one of my test form in my account and was able to delete them without any issue. Could you try logging to a different browser or incognito window and then try deleting the submissions to see if that helps? If the issue still persists, please let us know the form ID and the submissions that you are trying to delete so that we can take look and provide you with necessary assistance.

    Thank you!