Trying to link my new payment form to Dwolla

  • Craig hansel
    Asked on November 23, 2016 at 11:45 AM

    whet through entire process following the posted help instructions but now i get this error. 

    "invalid application credentials. Please contact form owner."

     

    Called Dwolla and they say everything is okay on their end. My website looks good as well.

     your help is needed

    thanks craig

     

  • Kiran Support Team Lead
    Replied on November 23, 2016 at 1:19 PM

    UPDATE: Unfortunately, Dwolla is discontinuing its product as of October 2018. But if you’re looking for an alternative to collect ACH payments through your forms, you can check out other great alternatives here.

    I have tried submitting your JotForm and see that it is redirecting to Dwolla signin page normally. Were you able to fix the issue? It is required to have a Dwolla account in order to make payments through Dwolla. Did you try using a different Dwolla account to test the payment?

    Please test the form using a different browser and let us know if you need any further assistance. We will be happy to assist. 

  • Craig hansel
    Replied on November 23, 2016 at 4:44 PM
    Dwolla support says it is on your end. here is the message they sent to me
    for you to look into. Thanks
    Dwolla Support
    NOV 23, 2016 | 03:07PM CST
    Good afternoon-
    Thanks for your call. I've attached a screenshot of the error message that
    appears after attempting to submit the payment. Below, I've pasted the url
    of the error screen.
    https://www.jotform.us/dwolla_complete.php?sid=355744030282496094&type=
    donation&formID=63266412903150&formUrl=vwC60hsOA1GnB079GyYvRfoNrQMzud
    151KdZCBoLZwU8M6E6FKX9wZaHn9tH3Bp2tVCl3QUDUqBkaKhiWp97yA%3D%
    3D&checkoutId=8517b138-7f43-4987-9c74-69f78dd567cb&error=
    failure&error_description=Lakeshore+RV+Resort+%26+
    Campground+does+not+accept+payments+from+this+application.
    Sincerely,
    Dwolla Support

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  • Welvin Support Team Lead
    Replied on November 23, 2016 at 7:58 PM

    I'm also not getting the error. Submitting your form takes me to Dwolla login screen:

    https://www.dwolla.com/Payment/Register/18f68d4f-0431-4ba4-adaa-4892b8674207

    Trying to link my new payment form to Dwolla Image 1 Screenshot 20

    I've tested your form here: https://form.jotform.com/63266412903150

    Can you confirm if you have it fixed?