What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to link my new payment form to Dwolla

    Asked by Craig hansel  on November 23, 2016 at 11:45 AM

    whet through entire process following the posted help instructions but now i get this error. 

    "invalid application credentials. Please contact form owner."


    Called Dwolla and they say everything is okay on their end. My website looks good as well.

     your help is needed

    thanks craig


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on November 23, 2016 at 01:19 PM

    I have tried submitting your JotForm and see that it is redirecting to Dwolla signin page normally. Were you able to fix the issue? It is required to have a Dwolla account in order to make payments through Dwolla. Did you try using a different Dwolla account to test the payment?

    Please test the form using a different browser and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by Craig hansel  on November 23, 2016 at 04:44 PM
    Dwolla support says it is on your end. here is the message they sent to me
    for you to look into. Thanks
    Dwolla Support
    NOV 23, 2016 | 03:07PM CST
    Good afternoon-
    Thanks for your call. I've attached a screenshot of the error message that
    appears after attempting to submit the payment. Below, I've pasted the url
    of the error screen.
    Dwolla Support

    Please provide feedback on your Dwolla experience!

    ---- Message Disclaimer -----
    This e-mail message is intended only for the use of the individual or
    entity to which it is addressed, and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law.
    If you are not the intended recipient, any dissemination, distribution or
    copying of this communication is strictly prohibited.
    For your reference this is Case #: 216126
    Attachments area
  • Profile Image
    JotForm Support

    Answered by Welvin on November 23, 2016 at 07:58 PM

    I'm also not getting the error. Submitting your form takes me to Dwolla login screen:


    I've tested your form here: https://form.jotform.com/63266412903150

    Can you confirm if you have it fixed?