Trying to link my new payment form to Dwolla

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    Craig hansel 
    Asked on November 23, 2016 at 11:45 AM

    whet through entire process following the posted help instructions but now i get this error. 

    "invalid application credentials. Please contact form owner."


    Called Dwolla and they say everything is okay on their end. My website looks good as well.

     your help is needed

    thanks craig


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    Answered on November 23, 2016 at 01:19 PM

    UPDATE: Unfortunately, Dwolla is discontinuing its product as of October 2018. But if you’re looking for an alternative to collect ACH payments through your forms, you can check out other great alternatives here.

    I have tried submitting your JotForm and see that it is redirecting to Dwolla signin page normally. Were you able to fix the issue? It is required to have a Dwolla account in order to make payments through Dwolla. Did you try using a different Dwolla account to test the payment?

    Please test the form using a different browser and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image
    Craig hansel 
    Answered on November 23, 2016 at 04:44 PM
    Dwolla support says it is on your end. here is the message they sent to me
    for you to look into. Thanks
    Dwolla Support
    NOV 23, 2016 | 03:07PM CST
    Good afternoon-
    Thanks for your call. I've attached a screenshot of the error message that
    appears after attempting to submit the payment. Below, I've pasted the url
    of the error screen.
    Dwolla Support

    Please provide feedback on your Dwolla experience!

    ---- Message Disclaimer -----
    This e-mail message is intended only for the use of the individual or
    entity to which it is addressed, and may contain information that is
    privileged, confidential and exempt from disclosure under applicable law.
    If you are not the intended recipient, any dissemination, distribution or
    copying of this communication is strictly prohibited.
    For your reference this is Case #: 216126
    Attachments area
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    Answered on November 23, 2016 at 07:58 PM

    I'm also not getting the error. Submitting your form takes me to Dwolla login screen:

    I've tested your form here:

    Can you confirm if you have it fixed?