Why am I not receiving an email when someone submits the form?

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    sherrisnyder
    Asked on November 23, 2016 at 11:51 AM

    I set up my Intake Form so that when a client presses "SUBMIT" I will receive an email. In the past this worked fine, now it is not working. Can you assist?

     

    thank you

    Sherri

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    david
    Answered on November 23, 2016 at 01:53 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues