What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Issue

    Asked by AccCity on November 23, 2016 at 12:04 PM

    Hey guys I keep getting a "We have been unable to collect the payment for your subscription. " notification and i have updated it yesterday and even a month ago and still shows this error. Is there something wrong with the card, because we use it daily and isn't given me problems this week. So just curious if it was a delayed message and that you can indeed charge the card, because i cant have our forms go down, we use this account for over 40 clients and will be tragic they go down during this holiday weekend for sure! Please let me know ASAP!

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    JotForm Support Manager

    Answered by Jeanette on November 23, 2016 at 12:56 PM

    Stripe marked your subscription as "Past Due", this happens when the credit card on file is not OK.  So I've canceled the subscription. Please go ahead and re-upgrade using an updated method.