What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields are un-fillable.

    Asked by cnumb on November 23, 2016 at 12:29 PM

    Hi I am trying to create this new form and the fields are not able to be filled in. I have checked to ensure that they were not set as read-only and they're not.

    This happened after I copied and pasted multiple fields in the form.

     

    Thanks,

     

    Joel

    Page URL:
    https://www.jotform.com//?formID=63266259070255#

    fillable new form multiple fields create checked
  • Profile Image
    JotForm Support

    Answered by david on November 23, 2016 at 02:03 PM

    It looks like the input for your text boxes is too short to allow for entering text.  Adding the following code to your form will fix the height issue:

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

        .form-textbox {

         padding: 0px 10px;

        height: 22px;

        }

    Here is how the form would look with the code added:

    https://form.jotform.com/63275165488971

     

     

  • Profile Image

    Answered by cnumb on November 23, 2016 at 03:50 PM

    Hi,

    I have tried this and I still have the same issue, also when I enter text in the boxes that will allow me to, the input is centered.

     

    Thanks,

     

    Joel

  • Profile Image
    JotForm Support

    Answered by david on November 23, 2016 at 05:10 PM

    I am not sure why it is not working in your copy.  If you would like, you can clone a copy of mine to your account:

    https://www.jotform.com/answers/668928-Where-can-I-find-the-form-URL-of-my-form

    Here is my copy of the form:

    https://form.jotform.com/63275165488971

    The formatting looks to be correct.

  • Profile Image

    Answered by cnumb on November 23, 2016 at 09:15 PM

    David,

    Thank you for the offer to use your form. As usual your support is excellent.

    The problem I have with using it is that I have had absolutely no luck with making things work since version 2. Getting fields to line up, formatting fields, etc. has become a hit or miss situation.

    Your product was great, I had no issues creating forms fairly quickly, some of them with pretty complex calculations. Now it seems that every time I create a new form, I end up abandoning it and have to start over again.

    This has cost me considerable inconvenience and wasted time, especially when there are numerous calculated fields in the form.

    Just so you know that this isn't just a frustrated newbie, I have attached the URL to a form created before all of the 'Improvements' were made to your app.

    I have recommended your product to quite a few colleges since subscribing to JotForm. I can't however, in good conscience, at this time ,to continue to sing the praises of your product in it's present state.

    I am really hoping that this makes it to your senior people, I was really a big fan, I hope somehow the present status of the product gets rectified.

    I would appreciate any suggestions to get up and running without running into issues constantly.

    https://www.jotform.com//?formID=43317261722954

  • Profile Image
    JotForm Support

    Answered by jonathan on November 23, 2016 at 11:04 PM

    Hi Joel,

    We apologize for any inconvenience caused. I also reviewed your form https://www.jotform.com/63266259070255 and I was able to see some issues in using the form.

    Upon working on a clone of your form on my Form Builder, I was able to identify what was the caused of the issue. 

    The injected CSS code was missing a dot(.) for the form-textbox class. It should be like this...

    .form-textbox {

        padding : 0px 10px;

        height : 22px;

    }

    .form-header-group {

        margin : 0px 0px 0px 10px;

    }

    The additional CSS code was for the Header if you want to move it more to the left so that it will be aligned with all the other fields below it.

    Here is the video when I was fixing it on my form https://www.jotform.com/63278360642963

     

    Hope this help. Let us know if still did not resolve it for you.

    Thanks.

  • Profile Image

    Answered by cnumb on November 24, 2016 at 07:19 PM

    Hi Jonathan,

     

    That worked perfectly, thanks so much. I have one other question if you don't mind? How do I change the width of a single field?

    For instance the Address and Company fields.

    https://form.jotform.com/63266259070255

    Thanks,

     

    Joel

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 24, 2016 at 09:16 PM

    You can inject the custom CSS code below to change the width of the Company and Address field. You can change the value of the yellow highlighted text to change the width of the Company, and the blue highlighted text for Address width.

    #cid_4, #cid_100 {

        max-width: 100%;

    }

    #input_4 {

        max-width: 300px !important;

    }

    #input_100 {

        max-width: 300px!important;

    }

    If you need further assistance, please let us know.
    Regards.