What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble editing my form.

    Asked by nickiz on November 23, 2016 at 12:46 PM

    I'm trying to add an option to a question on my form and the program won't let me.  Is JotForm having issues?

    Page URL:

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    JotForm Support

    Answered by olivia on November 23, 2016 at 02:36 PM


    You are using V4. I have checked your form on your side in V4 and tried to add an option to your dropdown menu. I also tried to make some changes in a form on my side. I didn't replicate this issue.

    Please have a look at the following video:


    Could you please try to add an option in form fields again? If the issue persists, you can switch to our V3 and try it in this version.

    If your issue still persists, please feel free to contact us and provide more details and screenshoots about your issue.

    We'll awaiting for your response.

    Thank you.

  • Profile Image

    Answered by nickiz on November 23, 2016 at 06:44 PM
    I finally got it to work. Thanks!