What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions Deletions: Deleting all submissions gets stuck on working, but submissions are not deleted.

    Asked by rmsparrow on November 23, 2016 at 01:18 PM

    I've tried to delete all submissions from a form's Submissions page, which resulted in the "Working" icon in the lower right hand part of my screen.  This continued indefinitely and then stopped, but none of the submissions were deleted.

    Thinking that it may be that the number of submissions (~250) was too large, I tried to delete a single selected submission -- same issue.

    Thinking that it might just be an issue with that particular form, I attempted to delete a single submission from another form -- same issue.

    Thinking that it may be a problem my browser, I tried two other browsers (first Firefox, then Chrome and Safari) -- same issue.

    Please advise how I can further troubleshoot. Thanks.

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    JotForm Support

    Answered by Kevin_G on November 23, 2016 at 03:10 PM

    I have tested this on my end and could not replicate the problem  with deleting one submissions, but deleting all the submissions does not seem to be working.

    I will forward  this thread to our second level and our developers will take a look to the problem, we will let you know as soon as this gets resolved. 


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    JotForm Support

    Answered by david on November 23, 2016 at 04:08 PM

    The delete all submissions function should now be working once again.  Please let us know if it is still not working on your end and we will be happy to have another look.