What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my forms shows a new submission notice, but I can't find it in the submission list. Is there a way to find it or delete the notification?

    Asked by dezertguy on November 23, 2016 at 01:29 PM
    My Forms find new submission OR
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    JotForm Support

    Answered by david on November 23, 2016 at 03:11 PM

    I ran our fix and the correct totals should now be shown.  The notification that there is a new submission should no longer be present. 

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    Answered by dezertguy on November 23, 2016 at 04:27 PM

    Thanks for the prompt response to this minimal issue.  Totals are correct, but the new submission notification is still there.

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    JotForm Support

    Answered by david on November 23, 2016 at 06:00 PM

    There is a submission on the very last page of your data the is showing as New:

    I believe that is the cause.

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    Answered by dezertguy on November 23, 2016 at 06:48 PM

    Thanks again; I'm sure that was it.  If only I had scrolled to the bottom! :)