What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need Help Fixing Insecure Image Resource on Standard Jotform Theme

    Asked by msansom on November 23, 2016 at 01:49 PM

    Google Chrome is indicating an insecure image resource on the secure Jotform I am using on my website. Apparently, the problem is the color-bar across the top of the 'Dark Atom' theme from Jotform. Would it be possible for someone from Jotform to change the resource address from http to https? Here is the image link I am referring to: http://shots.jotform.com/elton/header_colors.png.

    Here is the address to my registration page: https://www.hardballrally.com/register/

    This is a copy of the Google Chrome image warning:

    "Mixed Content: The page at 'https://www.hardballrally.com/register/' was loaded over HTTPS, but requested an insecure image 'http://shots.jotform.com/elton/header_colors.png'. This content should also be served over HTTPS."

    Thank you for your help.

    Page URL:
    https://www.hardballrally.com/register/

    JotForm jotform theme resource problem mixed image link
  • Profile Image
    JotForm Support

    Answered by Jan on November 23, 2016 at 04:10 PM

    All submissions are now using SSL unlike before. The theme was created before the SSL limits were lifted. Please try inserting this custom CSS code:

    .form-all {
    background: url(https://shots.jotform.com/elton/header_colors.png) repeat-x top center / 300px;
    }

    Here's a guide on How-to-Inject-Custom-CSS-Codes. Here's the result:

    Hope that helps. Thank you.

  • Profile Image

    Answered by msansom on November 23, 2016 at 10:23 PM

    Thank you for your answer. As part of another support request, your colleague Welvin corrected the image problem.