What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my team not receiving the form email

    Asked by MedhatSedhom on November 23, 2016 at 01:52 PM

    I added 5 people to receive email notification for every report created, but one of these 5 not receiving email. Could you please help?



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    JotForm Support

    Answered by Welvin on November 23, 2016 at 04:18 PM

    None of the recipients in the form have been listed in our bounce list. The PDF Attachment feature is enabled in the email settings so kindly ask the person to check the spam folder. The email may have been filtered, ask him/her to mark the email as not spam if it's there. 

    If the issue persists, try to create a separate notifier for that recipient.