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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to upload private key - No pop-up window

    Asked by ypuclub on November 23, 2016 at 01:53 PM

    I cannot anymore upload my decryption code because - also after deleting cookies etc. - no pop-up window is showing up. Please help!

    Page URL:
    https://form.jotformeu.com/53236314166350

    after pop-up window cannot showing up
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    JotForm Support

    Answered by Jan on November 23, 2016 at 04:35 PM

    My understanding is that the pop-up that allows you to upload your private key in the Submissions page is not showing.

    If this is not popping up, it means that the Form Encryption is turned off in the Preferences.

    1. In the Form Builder, click the "Preferences" button.

    2. Go to the "Advanced" tab and set the "Encrypt Form Date" to "Yes".

    3. Save the changes and try it again.

    Please check this very helpful user guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Thank you.