What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't my forms coming through?

    Asked by John York on November 23, 2016 at 04:11 PM

    People are filling out our forma but we are not being notified and the forms are not being forwarded to us.

    Page URL:

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    JotForm Support

    Answered by John_Benson on November 23, 2016 at 07:22 PM

    It looks like you already fixed the issue. I was able to send your form a test submission. Here's a screenshot:

    Please check your spam or junk folder and if you see a JotForm mail in there mark it as not spam. 

    You can also check your mail logs, here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Related guide: Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. If you need further assistance, please contact us again. Thank you.