What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What are my options when i'm out of submission storage?

    Asked by mstadnik on November 23, 2016 at 08:10 PM

    Can I delete some submissions or is it just that I've exceeded the quota of submissions for this month?

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    JotForm Support

    Answered by BJoanna on November 23, 2016 at 10:37 PM

    As free account you can store up to 500 submissions on your account. If you receive new submission the oldest submission on your account will be deleted. Also please note that your account can not go overlimit because of total submission storage. 

    You can also delete submission to clear total submission storage space. 

    How to Delete Form Submission Data

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    Hope this will help. Let us know if you need further assistance. 

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    JotForm Support

    Answered by BJoanna on November 23, 2016 at 10:39 PM

    I forgot to mention that you can upgrade your account to any of our paid plans to have unlimited total submission storage space. More about different account types you can find on our pricing page